Brad Worthley

FOUNDER at

BRAD WORTHLEY INTERNATIONAL

Bio:

Brad Worthley is an accomplished business consultant with over 43 years of management experience. He is also an internationally acclaimed leadership, customer service and motivational expert who has trained hundreds of thousands of people in a wide range of industries throughout the world since 1991. He has authored four books and produced numerous training videos and audio programs with experts such as Zig Ziglar, Jim Rohn, Brian Tracy, John Maxwell and others.

 

His client list contains some of the largest and most prestigious organizations in the world from a diverse range of industries, including more than 50 Tribal governments and their enterprises.  As an expert in his field, he teaches businesses of all sizes how to consistently build and retain both customer and employee loyalty by changing their culture and not just their people. He is passionate about helping organizations establish and sustain service cultures: This is a place where employees love to come to work and customers love to do business.

Tamara Atkins

HR at

Native 2 Native

Topics:

  - Taking Away the Taboo of Talking About Inappropriate Workplace Behavior

  - Social Media: The New Water Cooler?

  - Paid Time Off Policy: The Potential Hidden Costs of Your PTO Policy

Alicia Russell

HR at

Native 2 Native

Topics:

  - Taking Away the Taboo of Talking About Inappropriate Workplace Behavior

  - Social Media: The New Water Cooler?

  - Paid Time Off Policy: The Potential Hidden Costs of Your PTO Policy

Michael Crump

OWNER & PRESIDENT at

INNOVATIVE GAMING SOLUTIONS

Topics:

  - Game Protection: They Should Feel Like Somebodies Watching Them... ALWAYS

  - Emergency Planning: Duty of Reasonable Care for Man Made and Natural Disasters

Bio:

Michael is Owner and President of Innovative Gaming Solutions.  Innovative Gaming Solutions provides consulting services such as Secret Shopper Services, Operational Evaluation and Training Consulting and testimony as an expert witness on gaming crimes.  Michael is an Associate Member of the Certified Fraud Examiners.  We are also a gaming training and consulting company providing game protection, employee development and personal development training. 

 

Since starting his own company, Michael has developed some of the most effective and sought after surveillance, regulatory, and table games training in the industry.  His classes are designed to teach students practical and relevant information they can use to catch scams and theft.

Stacia Crump

OWNER at

INNOVATIVE GAMING SOLUTIONS

Topics:

  - Women In Gaming: The Proof Is In The Performance

  - Understanding The Role of Marketing (Commission)

Bio:

Stacia Crump has been in the gaming industry for over 12 years working with husband Michael Crump, owner of Innovative Gaming Solutions doing training, audits, investigations, consulting and casino risk assessments and departmental assessments.  Stacia has developed training programs, policy and procedures and business plans for multiple businesses.  Against the traditional male dominated environment she grew up in, she made the decision to follow her dreams and passions to succeed and build a name for herself in the business world in both the Medical & Marketing Industry. 

 

Her experience also includes taking companies in financial stress and turning the company around to a profitable, debt free company.  She believes strongly in dealing with morale issues and addressing these issues by positive reinforcement, fair and consistent discipline, servant leadership and thorough and consistent training programs.

Jason Greenwalt

TRAINER/CONSULTANT at

INNOVATIVE GAMING SOLUTIONS

Topics:

  - Performing Investigations You Can Bank On (Commission)

  - Working With Your Commission (Operations)

Jerad L. Swimmer

Director of Compliance at

Indigo Sky Casino & Resort, Bordertown Casino & Arena, Outpost Casino

Topics:

  - Speed Networking with Frances R. Alvarez

Bio:

Jerad L. Swimmer is the Director of Compliance for the Eastern Shawnee Tribe of Oklahoma’s Indigo Sky, Bordertown Arena and Outpost Casinos. Jerad has been working in the Gaming industry since 1991 with experience at every level from Operations to Regulatory and also with an Independent Laboratory.

 

Going to work in Gaming straight out of high school until the present, Jerad has been educated, mentored and developed by numerous Tribal Leaders, Gaming Commissioners, Casino Managers, Industry Manufactures, both Gaming / Nongaming

Vendors and Industry Consultants in to the role he serves today. 

 

Through 27 years Jerad has experienced the benefits of networking which create a life time of relationships, resources, education and opportunities. Jerad Swimmer lives in Miami, Oklahoma and is an enrolled tribal member of the United Keetoowah Band.

Pat Hurd

CPA & MBA at

Stotts, Archambo, Mueggenborg & Barclay, PC

Topics:

  - Boot Camp: Title 31

Bio:

Pat holds membership in the AICPA and OSCPA and served as an adjunct accounting instructor at Oklahoma Wesleyan University.  She is experienced in auditing Indian tribes, Indian gaming casinos, HUD-assisted apartment complexes and small for-profit entities as well as cities and towns.  She serves as the lead auditor for the Ottawa Tribe of Oklahoma, Peoria Tribe of Indians of Oklahoma, Miami Tribe of Oklahoma, and Alabama-Quassarte Tribal Town.

 

Pat joined Archambo & Mueggenborg, PC as a staff auditor in January 2005 and has worked in public accounting for eighteen years. She previously worked in private industry, including as Accounting Manager for a Tulsa nonprofit, for seven  years.  She earned an accounting degree from Oklahoma Wesleyan University in 1991 and earned her CPA designation in 1994.  She received her MBA from Oklahoma Wesleyan University in Bartlesville in 2009. She has served as President of Green Country Pilot Club of Bartlesville, a local chapter of a national organization focusing on support of individuals with brain disorders.

Frances R. Alvarez

Secretary at

Tribal Gaming Protection Network

Topics:

  - Speed Networking with Jerad Swimmer

Bio:

Community member of San Pasqual Band of Mission Indians

 

Frances began her career in gaming regulation in 2001.  She made the transition from working for the private sector in healthcare to pursuing a new career within the San Pasqual Band of Mission Indians Gaming Commission.  As Licensing Manager she holds herself, her staff and colleagues accountable for maintaining the utmost integrity for the background investigations and licensing process.  Networking and educating are initiatives she is very passionate about.  She provides awareness for the issues that veterans, young mothers and women in need of empowerment experience.  She does this by ensuring those she represents, have a platform and voice through her when required.  Using her voice and expertise, she has gained over her career and personal journey,  has placed her as a respected speaker and board of director’s member for national tribal organizations. She is committed to giving back to tribal communities and supporting the individual and professional growth of women.

Justin Shank

Social Media and Marketing at

Raving (Partner)

Topics:

  - Use your social media to increase personal relationships with your player

  - Do's & Don'ts for using social media and texting with your hosts

Bio:

Justin is a marketing expert specializing in social gaming and digital strategy. He helps clients integrate social gaming into their overall strategic marketing plan, factoring in partnerships with vendors, internal communication staff training, and choosing the right platform to meet your goals. Career highlights include overseeing digital marketing for the Swinomish Casino & Lodge in Washington, where he grew their email subscribers and social media followers, exponentially. As the iGaming & Interactive Media Project Manager, he launched a new website, new mobile app, and a social casino platform and built a digital marketing team. Justin is a frequent conference speaker on marketing topics ranging from social gaming to customer service. Prior to his career gaming, he worked as a publicist in the entertainment industry, and enjoyed bringing films, events, and talent to the Northwest. His bachelor’s degree is from Western Washington University. Outside of work he enjoys sports, movies, music and the outdoors.

Janet Hawk

Social Gaming and Marketing at

Raving (Partner)

Topics:

  - Time Management Techniques for hosts

Bio:

Janet started her gaming career almost 30 years ago in Las Vegas as a Keno Runner and quickly moved to management within Slot Operations. Her focus was training and coaching new hires. During this time, she helped create several departmental training manuals, as well as employee incentive programs. Her career has taken her to Colorado, Oklahoma and Mississippi, before joining Raving as a Partner in 2015.Some of her accomplishments include: being a key player in creating and implementing the very first slot tournament in Colorado, as well as implementing a new Player Development and comp program for Chickasaw Nation, which is still in use to this day. During her tenure with the Chickasaw Nation, she became involved with all aspects of marketing and expanded her experience in Hotel Management, system install, and auditing and gaming regulations, including consulting with Global Gaming Solutions. In addition, she completed the Casino Management program at the University of Nevada, Reno, as well as courses at UNLV. With her rich experience, she provides Raving clients with continued support and training in the practical skills of marketing, promotions, special events, entertainment, hotel, table games and player development.

Daniel Wood

Phone Based Marketing Solutions and VP of Business Development at Engagex Corp

Raving (Partner)

Topics:

  - How to increase trip frequency through incorporating outbound calling

  - Learn how to calculate ROI and organize contacts to get the biggest return

Bio:

Anyone who has ever partnered with Daniel, will say that he’s uncommonly good at uncovering underutilized resources in an organization. Throughout his career, his resourcefulness and leadership have helped companies maximize company’s operational efficiencies – creating profit centers where there were none or where departments were underperforming. He worked his way through college at Arizona State in operational management. Daniel has developed strong skills in business development, corporate sales and marketing, strategic planning, networking and relationship building. As VP of Business Development at Engagex Corp., Daniel works with casinos to show how their personalized calls have the power to increase their players ADT, win-back inactive players, and drive same-month revenue when used to deliver a promotional offer. With many casinos utilizing more digital marketing and electronic communication, his knowledge and impressive training skills on telephone sales and communications have revived this often-underutilized, but a highly effective tool.  As a Raving Partner, Engagex provides gaming and hospitality clients with in-house training or outsourced services for customized call programs that act as a seamless extension of their brand as they connect personally and individually with their players. Daniel completed his BA in Business Administration from Arizona State (ASU), and when he’s not on the road assisting his clients, he loves to be outdoors spending time with his wife and five boys.

 
 
 
 
 
 
 
 
 
 
 
NIGA Chairman.jpg

Ernie Stevens, Jr.

CHAIRMAN of

NATIONAL INDIAN GAMING ASSOCIATION

Bio:

Brad Worthley is an accomplished business consultant with over 43 years of management experience. He is also an internationally acclaimed leadership, customer service and motivational expert who has trained hundreds of thousands of people in a wide range of industries throughout the world since 1991. He has authored four books and produced numerous training videos and audio programs with experts such as Zig Ziglar, Jim Rohn, Brian Tracy, John Maxwell and others.

 

His client list contains some of the largest and most prestigious organizations in the world from a diverse range of industries, including more than 50 Tribal governments and their enterprises.  As an expert in his field, he teaches businesses of all sizes how to consistently build and retain both customer and employee loyalty by changing their culture and not just their people. He is passionate about helping organizations establish and sustain service cultures: This is a place where employees love to come to work and customers love to do business.

Tamara Atkins

HR at

Native 2 Native

Topics:

  - Taking Away the Taboo of Talking About Inappropriate Workplace Behavior

  - Social Media: The New Water Cooler?

  - Paid Time Off Policy: The Potential Hidden Costs of Your PTO Policy

Alicia Russell

HR at

Native 2 Native

Topics:

  - Taking Away the Taboo of Talking About Inappropriate Workplace Behavior

  - Social Media: The New Water Cooler?

  - Paid Time Off Policy: The Potential Hidden Costs of Your PTO Policy

Michael Crump

OWNER & PRESIDENT at

INNOVATIVE GAMING SOLUTIONS

Topics:

  - Game Protection: They Should Feel Like Somebodies Watching Them... ALWAYS

  - Emergency Planning: Duty of Reasonable Care for Man Made and Natural Disasters

Bio:

Michael is Owner and President of Innovative Gaming Solutions.  Innovative Gaming Solutions provides consulting services such as Secret Shopper Services, Operational Evaluation and Training Consulting and testimony as an expert witness on gaming crimes.  Michael is an Associate Member of the Certified Fraud Examiners.  We are also a gaming training and consulting company providing game protection, employee development and personal development training. 

 

Since starting his own company, Michael has developed some of the most effective and sought after surveillance, regulatory, and table games training in the industry.  His classes are designed to teach students practical and relevant information they can use to catch scams and theft.

Stacia Crump

OWNER at

INNOVATIVE GAMING SOLUTIONS

Topics:

  - Women In Gaming: The Proof Is In The Performance

  - Understanding The Role of Marketing (Commission)

Bio:

Stacia Crump has been in the gaming industry for over 12 years working with husband Michael Crump, owner of Innovative Gaming Solutions doing training, audits, investigations, consulting and casino risk assessments and departmental assessments.  Stacia has developed training programs, policy and procedures and business plans for multiple businesses.  Against the traditional male dominated environment she grew up in, she made the decision to follow her dreams and passions to succeed and build a name for herself in the business world in both the Medical & Marketing Industry. 

 

Her experience also includes taking companies in financial stress and turning the company around to a profitable, debt free company.  She believes strongly in dealing with morale issues and addressing these issues by positive reinforcement, fair and consistent discipline, servant leadership and thorough and consistent training programs.

Jason Greenwalt

TRAINER/CONSULTANT at

INNOVATIVE GAMING SOLUTIONS

Topics:

  - Performing Investigations You Can Bank On (Commission)

  - Working With Your Commission (Operations)

Jerad L. Swimmer

Director of Compliance at

Indigo Sky Casino & Resort, Bordertown Casino & Arena, Outpost Casino

Topics:

  - Speed Networking with Frances R. Alvarez

Bio:

Jerad L. Swimmer is the Director of Compliance for the Eastern Shawnee Tribe of Oklahoma’s Indigo Sky, Bordertown Casino & Arena and Outpost Casinos. Jerad has been working in the Gaming industry since 1991 with experience at every level from Operations to Regulatory and also with an Independent Laboratory.

 

Going to work in Gaming straight out of high school until the present, Jerad has been educated, mentored and developed by numerous Tribal Leaders, Gaming Commissioners, Casino Managers, Industry Manufactures, both Gaming / Non-Gaming

Vendors and Industry Consultants in to the role he serves today. 

 

Through 27 years Jerad has experienced the benefits of networking which create a life time of relationships, resources, education and opportunities. Jerad Swimmer lives in Miami, Oklahoma and is an enrolled tribal member of the United Keetoowah Band.

Pat Hurd

CPA & MBA at

Stotts, Archambo, Mueggenborg & Barclay, PC

Topics:

  - Boot Camp: Title 31

Bio:

Pat holds membership in the AICPA and OSCPA and served as an adjunct accounting instructor at Oklahoma Wesleyan University.  She is experienced in auditing Indian tribes, Indian gaming casinos, HUD-assisted apartment complexes and small for-profit entities as well as cities and towns.  She serves as the lead auditor for the Ottawa Tribe of Oklahoma, Peoria Tribe of Indians of Oklahoma, Miami Tribe of Oklahoma, and Alabama-Quassarte Tribal Town.

 

Pat joined Archambo & Mueggenborg, PC as a staff auditor in January 2005 and has worked in public accounting for eighteen years. She previously worked in private industry, including as Accounting Manager for a Tulsa nonprofit, for seven  years.  She earned an accounting degree from Oklahoma Wesleyan University in 1991 and earned her CPA designation in 1994.  She received her MBA from Oklahoma Wesleyan University in Bartlesville in 2009. She has served as President of Green Country Pilot Club of Bartlesville, a local chapter of a national organization focusing on support of individuals with brain disorders.

Frances R. Alvarez

Secretary at

Tribal Gaming Protection Network

Topics:

  - Speed Networking with Jerad Swimmer

Bio:

Community member of San Pasqual Band of Mission Indians

 

Frances began her career in gaming regulation in 2001.  She made the transition from working for the private sector in healthcare to pursuing a new career within the San Pasqual Band of Mission Indians Gaming Commission.  As Licensing Manager she holds herself, her staff and colleagues accountable for maintaining the utmost integrity for the background investigations and licensing process.  Networking and educating are initiatives she is very passionate about.  She provides awareness for the issues that veterans, young mothers and women in need of empowerment experience.  She does this by ensuring those she represents, have a platform and voice through her when required.  Using her voice and expertise, she has gained over her career and personal journey,  has placed her as a respected speaker and board of director’s member for national tribal organizations. She is committed to giving back to tribal communities and supporting the individual and professional growth of women.

Justin Shank

Social Media and Marketing at

Raving (Partner)

Topics:

  - Use your social media to increase personal relationships with your player

  - Do's & Don'ts for using social media and texting with your hosts

Bio:

Justin is a marketing expert specializing in social gaming and digital strategy. He helps clients integrate social gaming into their overall strategic marketing plan, factoring in partnerships with vendors, internal communication staff training, and choosing the right platform to meet your goals. Career highlights include overseeing digital marketing for the Swinomish Casino & Lodge in Washington, where he grew their email subscribers and social media followers, exponentially. As the iGaming & Interactive Media Project Manager, he launched a new website, new mobile app, and a social casino platform and built a digital marketing team. Justin is a frequent conference speaker on marketing topics ranging from social gaming to customer service. Prior to his career gaming, he worked as a publicist in the entertainment industry, and enjoyed bringing films, events, and talent to the Northwest. His bachelor’s degree is from Western Washington University. Outside of work he enjoys sports, movies, music and the outdoors.

Janet Hawk

Social Gaming and Marketing at

Raving (Partner)

Topics:

  - Time Management Techniques for Hosts

Bio:

Janet started her gaming career almost 30 years ago in Las Vegas as a Keno Runner and quickly moved to management within Slot Operations. Her focus was training and coaching new hires. During this time, she helped create several departmental training manuals, as well as employee incentive programs. Her career has taken her to Colorado, Oklahoma and Mississippi, before joining Raving as a Partner in 2015.Some of her accomplishments include: being a key player in creating and implementing the very first slot tournament in Colorado, as well as implementing a new Player Development and comp program for Chickasaw Nation, which is still in use to this day. During her tenure with the Chickasaw Nation, she became involved with all aspects of marketing and expanded her experience in Hotel Management, system install, and auditing and gaming regulations, including consulting with Global Gaming Solutions. In addition, she completed the Casino Management program at the University of Nevada, Reno, as well as courses at UNLV. With her rich experience, she provides Raving clients with continued support and training in the practical skills of marketing, promotions, special events, entertainment, hotel, table games and player development.

Daniel Wood

Phone Based Marketing Solutions and VP of Business Development at Engagex Corp

Raving (Partner)

Topics:

  - How to increase trip frequency through incorporating outbound calling

  - Learn how to calculate ROI and organize contacts to get the biggest return

Bio:

Anyone who has ever partnered with Daniel, will say that he’s uncommonly good at uncovering underutilized resources in an organization. Throughout his career, his resourcefulness and leadership have helped companies maximize company’s operational efficiencies – creating profit centers where there were none or where departments were underperforming. He worked his way through college at Arizona State in operational management. Daniel has developed strong skills in business development, corporate sales and marketing, strategic planning, networking and relationship building. As VP of Business Development at Engagex Corp., Daniel works with casinos to show how their personalized calls have the power to increase their players ADT, win-back inactive players, and drive same-month revenue when used to deliver a promotional offer. With many casinos utilizing more digital marketing and electronic communication, his knowledge and impressive training skills on telephone sales and communications have revived this often-underutilized, but a highly effective tool.  As a Raving Partner, Engagex provides gaming and hospitality clients with in-house training or outsourced services for customized call programs that act as a seamless extension of their brand as they connect personally and individually with their players. Daniel completed his BA in Business Administration from Arizona State (ASU), and when he’s not on the road assisting his clients, he loves to be outdoors spending time with his wife and five boys.

Richard Williamson

Vice President, Gaming Compliance at

VGT

 

Topics:

  - Doing the Math

Bio:

Richard (Rich) Williamson has extensive compliance experience and industry credibility including the last three years as Vice President, Gaming Compliance with Video Gaming Technologies (VGT), an Aristocrat company. Previously, he was the Senior Vice President at BMM, a top tier independent testing lab and prior to his role at BMM, Rich was involved in the testing and certification of gaming equipment as the Director of both the New Jersey and Pennsylvania gaming equipment testing laboratories for more than 25 years. In addition, his many professional relationships include a high level of involvement and visibility within the Indian gaming industry and VGT's tribal customer base.

Ken Golda

Senior Manager, Gaming Compliance at

VGT

 

Topics:

  - Doing the Math

Bio:

Ken Golda has over 17 years of experience in the casino gaming industry where he has had prominent roles with all three major independent testing laboratories. Ken is considered an expert in the field of gaming device testing and regulation; the development of technical standards for gaming equipment; communication protocols and systems; forensic analyses of gaming devices and systems; and has performed training on all aspects of technology in the gaming industry for regulators and operators alike. As the Senior Manager of Gaming Compliance for VGT, Ken and his team are responsible for ensuring that VGT meets all compliance requirements for development of new games, platforms, servers and hardware for all VGT product lines.

Cynthia Hays

Corporate VP of Compliance at

JACK Entertainment

 

Topics:

  - Regulating Technology

Bio:

Cynthia Hays is a certified paralegal who has more than 17 years of gaming industry experience, including positions with various levels of responsibility in Technical, Regulatory, and Legal Compliance on both the operator and manufacturer sides of the business. She started her gaming career in the legal department of Harrah’s Entertainment and parlayed that experience into compliance roles both at the corporate and property levels and served as Customer Service Director at the Flamingo in Las Vegas. She finished her career at Harrah’s as the Corporate Director of Electronic Gaming Regulatory Affairs, partnering with the business on new technology solutions to guide alignment between functional and regulatory requirements.   

 

In 2009, Cynthia joined WMS as the Director of Networked Gaming Technical Operations, working with operators and regulators to deploy WMS’s remote configuration and download product and their Class II offering. When Scientific Games purchased WMS, she took on an expanded role as Executive Director of Global Technical Operations at which time she took on responsibilities on the lottery side of the business as well. She handled technical compliance and regulatory matters, helped defined product features, and managed user acceptance testing, training, and technical documentation for various systems. 

 

Cynthia is now the Corporate Vice President of Compliance for JACK Entertainment, a Detroit-based gaming company with casinos in Ohio and Detroit, as well as a Racino in Ohio and a Horse Track in Kentucky. She leads the company’s overall licensing and compliance efforts and direction, ensuring adherence to all applicable laws and regulations in which the company does business. Cynthia has been recognized for her work in the gaming industry as a recipient of a Great Women of Gaming Proven Leader Award. She has also been a frequent presenter at OTGRA and NTGCR.

 
 
 
Mission Statement

Our mission is to inspire the gaming industry as a whole with lifelong knowledge, advanced technology and full participation in driving a new era of development, growth and productivity in an always changing industry. 

Contact

Shanell Bradshaw - 918.666.9300
Hailey Easton - 918.666.9349

Indigo Sky Casino & Resort

70220 East HWY 60 Wyandotte, OK 74370

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